Case Study: Failure of SCSS Consulting Pty Ltd to Deliver Contracted Software

In early 2025, our partner entered into a formal Software Development Agreement with SCSS Consulting Pty Ltd (ABN 82 672 801 599) — a company operating in Australia and Nepal and managed by Mr. Sachit Adhikari, who also serves as the Chief Executive Officer of Cannabiz Elite.

The agreement set out the development of a critical digital platform: the Patient and Admin Portal. This platform was intended to manage telehealth operations, patient prescriptions, pharmacy integrations, and secure online payments. Unfortunately, despite months of engagement and multiple payments made in good faith, SCSS Consulting failed to deliver any working product whatsoever.

A Partnership That Never Materialized

Our partner is a licensed Australian telehealth clinic that provides medical cannabis consultations and prescription services to patients across the country. In its efforts to streamline and modernize its operations, our partner commissioned SCSS Consulting to develop an advanced software solution capable of managing patient data, automating prescription refills, integrating with partner pharmacies, and supporting online transactions.

The agreement was detailed, covering every stage of development through a Software Development Agreement (SDA), Statement of Work (SOW), and Requirements Document. The project was structured around four major milestones, known as Minimum Viable Products (MVPs), with deadlines spanning June to August 2025.

Each MVP represented a functional stage of the platform — from login and admin tools to payment gateway integration. However, not a single module was ever completed or delivered. The so-called prototype presented by SCSS Consulting consisted of a few superficial HTML pages with no backend functionality or operational code.

The Timeline of Non-Performance

Between June and August 2025, progress on the project came to a halt. Meetings were repeatedly cancelled, deadlines passed without notice, and communication became sporadic.

In August 2025, our partner arranged for trusted patients to assist in preliminary user testing. These patients were unable to log in to the system — a clear sign that no working authentication or data infrastructure existed.

A live demonstration with a partner pharmacy was scheduled for September 15, 2025, a critical step toward integrating the portal into clinical operations. However, at 12:01 PM — one minute after the scheduled start — Mr. Sachit Adhikari informed our partner that the portal was “not ready,” and the demonstration was abruptly cancelled.

After months of missed milestones and broken assurances, our partner formally terminated the contract between October 10 and October 14, 2025, citing complete non-performance.

Evidence of Non-Delivery

To facilitate the payment system within the planned portal, our pasrtner  had applied for and received a Merchant ID from the Commonwealth Bank of Australia, allowing transactions through the BPoint platform. However, since the portal was never functional, no online transactions were ever processed — concrete proof that the promised system was never deployed or operational.

A Clear Breach of Contract

SCSS Consulting breached multiple clauses of the signed agreements, including its obligation to meet delivery deadlines, communicate project status, and provide working prototypes for testing.

By the time of termination, all deliverables were overdue by several months, and not one had been developed or released into production. The project’s failure was total.

The Impact on MOCA Health

The consequences of this failure went far beyond financial loss. For our partner, the setback caused nearly a year of lost progress in its digital transformation efforts.

Patients who participated in the testing expressed confusion and disappointment when the portal failed to function. A key pharmacy partner, who had set aside time for integration planning, was left frustrated by the last-minute cancellation of the demo.

Beyond lost time, these events damaged our partners  professional reputation and disrupted key partnerships built on trust and reliability.

Termination and Formal Dispute

After exhaustive attempts to secure delivery and resolution, our partner terminated the contract on October 14, 2025, and initiated a formal dispute process to recover payments made for undelivered services.

All communications, invoices, contracts, and termination notices have been documented and submitted to the appropriate channels for review.

Public Advisory

This case is published as a factual record and public advisory to inform other organisations about the complete non-performance of SCSS Consulting Pty Ltd, under the management of Mr. Sachit Adhikari, who is also known for his role as CEO of Cannabiz Elite.

Our partner acted in good faith, providing clear deliverables, timely payments, and multiple opportunities for SCSS Consulting to meet its obligations. However, no functioning product was ever delivered.

Businesses are strongly advised to conduct thorough due diligence before entering into any contractual engagement with SCSS Consulting Pty Ltd or related entities, and to require verifiable evidence of technical capability, progress tracking, and milestone-based performance before releasing payments.

Conclusion

The failure of SCSS Consulting Pty Ltd and its director Sachit Adhikari to deliver the contracted software represents a serious breach of professional trust and contractual duty.

This case stands as a cautionary example of the importance of accountability and transparency in software development contracts. our partner shares this information publicly to help protect other businesses from similar experiences and to encourage higher standards of integrity across the technology and consulting industry.